Disputes during the home buying or selling process can occur even with the help of a REALTOR®. And experience tells us that misunderstanding is most often the reason: Someone either did not communicate or did not communicate well enough.

Talk with your agent and/or the principal broker at the firm. Open, constructive discussion usually resolves the matter and eliminates further action. But not always.

If you feel your agent or the firm failed to act according to the Code of Ethics, we can help. Here are the steps to our grievance process, which is for both clients and fellow Realtors. You must file a complaint within 180 days from the time you knew or reasonably should have known that potentially unethical conduct took place.

1. Is your agent a Realtor?

2. Talk with your agent or managing broker at the real estate firm.

3. File a complaint with the Greenwich Association of REALTORS®. Please note that the Greenwich Association of REALTORS© can determine only whether the Code of Ethics has been violated, not whether the law or real estate regulations have been broken. Decisions related to contracts and regulations can only be made by the licensing authorities or the courts. For legal concerns, our staff may need to refer you to the state of Connecticut’s Real Estate Commission or the Office of the Attorney General.

For more information, please visit the NAR website to learn about the Realtors’ Code of Ethics and Standards of Practice, or for a detailed description of the grievance process.